Refund policy

At Rosie Jo’s, our goal is that you will love every item that you purchase, but we know that returns happen, so we have a simple process in place for when things don’t work out!

Return Policy

We will accept returns within 14 days of the original purchase for in store credit only. The item returned must be in that same condition that it was purchased (unwashed, unworn, unstained, unaltered, and odor free with tags attached)

Any pre-owned gear or resale clothes cannot be returned or exchanged. We can buy it back using our resale buy procedure.

Non-Returnable and Final Sale Items

All sale items are final sale. All gift card sales are final sale. All personalized and custom items are final sale. All resale/pre-owned gear sales are final sale. For hygiene purposes, all personal and personal care goods are final sale, including sunglasses, jewelry, hair accessories, hats, etc.

Any pre-owned gear or resale clothes are final sale and cannot be returned or exchanged. We can only buy it back using our resale buy procedure.

Damages and Issues 

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right. Please email us at rosiejosboutique.com with your order # in the subject line and attached photos of the damaged or incorrect item(s).

Exchanges

Due to the rapid nature of our inventory selling and changing, we do not offer exchanges. If you receive a refund for an unwanted item and a replacement item is available in the size or style you prefer, you are welcome to use your awarded credit to place a new order for the item you are wanting.

 

Other Helpful Tips

-Be sure to select the correct mailing address when selecting a shipping address for your online order as the address may not be changed after the order is placed.

-Be sure to apply all credits AND discount codes to your order before confirming your order as these cannot be applied after the order is placed.

-Discount codes are only valid during their active windows. No personal extensions or rain checks can be offered.

-Once an order is placed, it cannot be canceled. You may follow our return policy procedures once you receive the order to return it.

Should you have any questions about the eligibility of your return or about our return policy, please email our team at rosiejosboutique.com.